Compliments & Complaints



We would love your feedback!

If you have a suggestion, compliment or even a complaint, please do get in touch with us at info@lighthousefuturestrust.org.uk.   Please provide as many details as you can and make sure you include details such as dates, names of staff and students etc.   Please also make sure you share your contact details so we can come back to you.   Please see here for our full process, which is summarised below.

Informal:  we recommend that complaints are dealt with informally wherever possible, so in the first instance please try to resolve any issues directly with the staff member concerned.

Stage 1: if the staff member is unable to resolve the complaint, or it does not specifically relate to a particular person, your complaint will need to be raised with the Operations Director.

Stage 2: if we are unable to resolve your complaint at stage 1, this will move onto a formal complaint.